Terms, Conditions and Privacy (Terms of Business)

Terms, Conditions and Privacy Policy (Terms of Business 2.1)
Amended on the 15/08/11

Any questions or grievances with the statements below should be addressed before any transactions are made.

1.1 Cancellations
Cancellations must be made by phone or email. We do NOT accept voicemail or text messages as notification of a cancellation.  If you wish to cancel your course for any reason you must provide at least 7 days notice prior to the first day of the start of your course. Any cancellations within 7 days will result in a loss of fees paid. If you wish to cancel any Full Licence courses there may be additional charges relating to the costs incurred by UK Motorcycle Training Ltd when allocating your test(s). For more information please contact us. UK Motorcycle Training may cancel training courses if the weather does not allow safe completion of the course. If that is so, notification will be given to the student as soon as possible before the start of the course. Any courses that are cancelled by UK Motorcycle Training Ltd due to bad weather can be rebooked at no extra charge.

 1.2 Rebookings,
If you wish to rebook your course for any reason you must provide at least 7 days notice. Any re booking requests within 7 days from the date of the course will result in a loss of fees paid. If you wish to rebook any Full Licence courses there may be additional charges relating to the costs incurred by UK Motorcycle Training Ltd when allocating your test(s). For more information please contact us.

1.3 Refunds
Full refunds can be requested up to 7 clear days from the date of the course. If you wish to cancel your course and receive a refund you must provide at least 7 full days notice prior to the start of the first day of that course and you MUST also provide us with the receipt number. We will NOT offer a refund unless a valid receipt number can be provided. Return of payments must be made in the same way the original payment was received by UK Motorcycle Training Ltd. If a valid receipt or proof of purchase cannot be provided then a refund may be offered in the form of gift vouchers that can be redeemed at a later point. However UK Motorcycle Training Ltd reserves the right to refuse a refund if no proof of purchase can be provided. Refunds may take up to 10 working days to appear back in your account. Full Licence courses that require UK Motorcycle Training Ltd to pre register candidates with the DSA can be refunded but may incur charges. If a course has been paid for by cheque a £5 charge will be incurred by the customer for any refunds.

1.4 Refunds of Online Payments
Due to the high charges incurred by UK Motorcycle Training Ltd for all payments made online, refunds will only be offered up to 30 days from the date of payment. These 30 days will include weekends and bank holidays. Refunds may be subject to administration charges. If a payment has been allocated to a course then point 1.3 of UK Motorcycle Training Ltd’s Terms of Business also applies.

2.1 Deposits
All deposits placed for training courses are non refundable or transferable. Deposits left for Full Licence courses must be a minimum of £150.  The repayment of the balance applicable to the booking can be negotiated with the booking staff upon booking and will usually be confirmed in writing.

3.1 Legal requirements
UK Motorcycle Training Ltd is a DSA approved training centre. As such all activities carried out by UK Motorcycle Training Ltd are governed by the DSA. UK Motorcycle Training Ltd has an obligation to complete all training courses to the guidelines set out by the DSA. Part of that legal obligation is to ensure that all students meet the required legal standard. Students must be able to provide a valid UK licence at the start of any training or courses booked through UK Motorcycle Training Ltd. If a “new style” counterpart licence is being provided by the student, both card and paper part of the licence must be present. Both parts must be from the same licence and both must be in date. If an “old style” paper licence is being provided then a valid passport must also be provided. Both the passport and the licence must be valid and in date. It falls to the student to ensure this is the case before the booking of any courses.

3.2 Relevant Documents
It is necessary that a valid UK driving licence be shown to the instructor on arrival. European licences will NOT be accepted. If providing a Counterpart licence both card and paper part must be shown. It is important to check the photo card has not expired. If displaying a Paper style licence a valid, in date passport must also be provided. No other form of photographic ID will be accepted. It is the responsibility of the student to make sure that the licence is valid before attending any of the training courses. If a valid licence cannot be provided the student may not be able to take part in the course resulting in a loss of course fees. Further details of how to check your licence are available on our website. For all DAS, A2 or any other FULL licence courses a valid (category A) Theory test certificate must be produced alongside a valid UK drivers licence and CBT certificate. A motorcycle test cannot be taken if the student does not provide a valid UK drivers licence, CBT and Theory test certificate (unless otherwise informed by the DSA/DVLA). Again the responsibility for producing such paperwork falls solely with the student.

3.3 Suitable Clothing
Students taking part in any training courses must wear suitable clothing that offers reasonable protection. If the instructor of the course feels that the clothing worn is inappropriate then that student may be asked to rebook. If this is the case then additional fees may be applicable. As of the 01/07/11 the DSA have introduced new standards for all practical Motorcycle Tests. These new standards require any candidates taking a motorcycle test to wear protective clothing. Failure to wear suitable protective clothing will result in your test being cancelled and a loss of fees paid. Please contact UK Motorcycle Training Ltd for more details.

4.1 Privacy
All information passed to UK Motorcycle Training Ltd will be treated as confidential. As such no information will be shared with any other company or organisation. Certain information that may be seen to be relevant for future liaison with customers may be kept on record. UK Motorcycle Training Ltd may then use this information to distribute marketing material. If you do not wish your details be kept on any kind of record please make this known to the advisor you speak to. Private information such as credit card details will be disposed of once no longer of use. All data held meets the requirements set down in the Data Protection Act. UK Motorcycle Training Ltd is compliant with the standatds set out by the PCI DSS (Payment Card Industry Data Security Standards)

5.1 Offers and discounts
UK Motorcycle Training Ltd will often advertise promotional offers for courses and services. These offers will be governed by terms and conditions specific to the offer. These terms and conditions will be clearly marked alongside the offer. If you require further information about terms and conditions and presented offers please email UK Motorcycle Training Ltd. It is important that you fully understand the terms governing any promotions offered by UK Motorcycle Training Ltd before you enter into any kind of contractual agreement.

6.1 Gift Vouchers
Gift vouchers must be presented at the start of your course. The instructor will retain the gift voucher. The vouchers are only to be used once. Failure to produce your gift voucher will result in your course being cancelled and all fees will be lost by the customer. A gift vouchers is a visual presentation of a previous transaction and is subject to the conditions set out in our terms of business. In the event of a cancellation of a booking and where a gift voucher has been purchased the gift voucher may be kept by the customer to be used at a later date (if complying with section 1.1). If a cancellation has taken place where a gift voucher has been used and notice complying with such statement has not been given then the customer will be liable for the outstanding balance. A record will be kept and payment must be taken before re-booking a course. All purchases made through UK Motorcycle Training Ltd will adhere to our Privacy Policy. If you would like to know more please contact info@motorcycletraininguk.com

7.1 Course Agreements
All instructors currently registered with UK Motorcycle Training Ltd are DSA Approved and have many years of riding experience. All students attending one of UK Motorcycle Training Ltd courses must agree to follow the instruction of the appointed registered instructor (within reason). Any students that fail to meet this vital requirement may have their course cancelled. Course Agreements will need to be signed by the student before the start of the course. In signing the course agreement you (the student) are agreeing to the statements set out in our terms of business. These Course Agreements will be kept by UK Motorcycle Training Ltd as proof of attendance of any course.

7.2 Course Agreements (Declaration of adequate training) Amended 29/04/10
As of the 01/06/2010 all students attending courses where “on-road” training is given must sign a “Declaration of adequate training” before the commencement of such training.  This declaration will state that the trainee is satisfied with the level of training received so far and feels sufficiently competent to proceed with the completion of such training, has assessed the weather and feels safe to continue and considers the motorcycle to be of a suitable purpose for use. Failure to sign this declaration will result in the course being unable to continue. This clause has been bought in as part of a new structure to the Motorcycle Training Industry Insurance Policy.

8.1 Complaints
Complaints must be made in writing to UK Motorcycle Training Ltd. If a resolution cannot be made between the customer and UK Motorcycle Training Ltd the complaint will be passed to the Driving Standards Agency. The DSA will then act as a mediator between the customer and UK Motorcycle Training Ltd. The DSA will not get involved with any complaints relating to contracts between the customer and UK Motorcycle Training Ltd including payments and refunds.

9.1 Damage Clause
As of the 01/01/10 all students taking part in any training conducted on vehicles owned by UK Motorcycle Training Ltd will be held liable for any damage caused to such machines whilst under the control of the student. If the total cost to repair such damage is in excess of £1000 the student will be liable for the first £1000 of this repair. UK Motorcycle Training Ltd reserves the right to postpone courses until the cost for repair has been paid.  “Light” Damage will be assessed by our in house mechanic and an invoice will be presented to the student. “Heavy” Damage will be assessed by a repair workshop and copies of the invoices will be forwarded to the student.  By signing the Courses Agreement at the start of your course you agree to the above statement.

9.2 Damage Waiver
UK Motorcycle Training Ltd offers students the chance to void the “Damage Clause” in the form of an optional  “Damage Waiver”. This in an optional charge payable either on booking or at any point before the start of the course. The Damage Waiver is a non refundable one-off payment of £20. Once paid the student will be exempt from any liability relating to cost of repair to any accidental damage that may have been incurred through the duration of the course. The damage waiver will not cover any intentional or malicious damage caused to any of UK Motorcycle Training Ltd’s vehicles.

10.1 Road Traffic Violations
Any persons in control of one of UK Motorcycle Training Ltd’s vehicles take full responsibility of any violations regarding to road traffic laws. Relevant details will be passed to the appropriate authorities if requested. The student or person who the offence relates will also be informed.

10.2 Illegal/Inappropriate Behaviour
Any illegal or inappropriate behaviour displayed by the student whilst taking part in any training or courses may lead to that training session or course being cancelled without notice or refund and may also lead to further legal action. Any illegal or inappropriate behaviour will be documented by a member of staff.

11.1 Customer Vehicles
Any vehicles supplied by the customer for use on any training courses conducted by UK Motorcycle Training Ltd will not be covered by UK Motorcycle Training Ltd’s insurance policy. As such the responsibility falls with the customer to ensure that the vehicle is in a roadworthy condition and meets the relevant legal requirements. “L” plates must be clearly displayed front and rear. Tax must be displayed on the left hand side of the vehicle. A valid MOT certificate must be shown to the instructor at the start of the course (if applicable). A letter of insurance and a relevant log book (V5) must also be shown to the instructor at the start of the course. If the instructor feels that the motorcycle is not appropriate for use on the booked course the students will not be allowed to take part in the course.

12.1 Medication

If the student is taking any medication or requires glasses it is important to make sure that the instructor is aware of this. An eyesight check will be conducted at the start of some courses. Instructors are not permitted to administer any medication. If the instructor feels that the course cannot be completed safely due to medical reasons the student may have their course cancelled.

For Terms and Conditions relating to the purchase of goods from our online store please visit the website http://www.motorcycletraininguk.com/store

Any questions can be emailed to info@motorcycletraininguk.com

APP1 Postal Costs

Some goods purchased from UK Motorcycle Training Ltd will be posted to the customer. These posted items will be sent using Royal Mail Recorded Delivery and will require a signature. Goods will only be posted to the given address provided by the customer on purchase.

If a signature cannot be obtained on delivery the parcel will be returned to the local postal depot. After which the parcel will be returned to UK Motorcycle Training Ltd. Once these goods have been returned to UK Motorcycle Training Ltd further postal fees will need to be paid for the second delivery.